FAQ
BUY
- How does iCan Trade-IN work?
- What condition are the phones in?
- Does iCan Trade-IN sell phones locked to a carrier?
- Do you offer payment solutions?
- Can I return the phone I bought and get a new one?
- What do I do if I receive an item that′s not as described?
- How long does it take to get my money back after a return?
- Zones coverage
- Can I change my address once I place my order?
- What can I do if the tracking number says that my order has arrived but I have yet to receive it?
- What do I do if the box was damaged or tampered with when I receive it?
- How long will it take to receive my order?
- My phone has a problem, can I return it?
- How do I apply for warranty?
iCan Trade-IN is very simple when it comes to buying a refurbished phone, just look at the options on our shop, add it to your cart and check out. You can choose from one of the several payment methods provided. Your phone will then arrive within 2 working days! If you change your mind, you can return the phone or exchange it anytime within the first 14 days. Your phone purchase comes with a one-year warranty, insurance against accidental screen damage, discount voucher for iFix and a year of on call tech support.
All phones that iCan Trade-IN sells have been refurbished and are in perfect working condition. iCan Trade-IN sells phones in 3 different cosmetic conditions: As New: The phone has barely any scratches or marks on it and is refurbished to tiptop shape making it almost indistinguishable from a brand-new phone. Good: The phone has minimal scratches and marks on it but is refurbished and is fully functional. Ok: The phone is in perfect working condition but either the fingerprint or the face ID is not functioning.
No, all phones sold on iCan Trade-IN are unlocked and work on all carriers.
Yes! We offer plenty of payment solutions.
1. Cash
2. Online Payment We accept credit & debit cards – Visa & Master Card
Yes. You can return the phone you bought within the first 14 days with a money-back guarantee and then buy a different one from our website. As long as it is in the same condition as you received it.
You can return the phone you bought within the first 14 days with a money-back guarantee.
Refund should take 3 business days to process through iCan Trade-IN, however may take longer for the providing banks to process the return transactions through cards and bank accounts.
You can buy a phone from iCan Trade-IN from anywhere in Egypt.
Yes, you will receive a call to confirm your order and if you need to make any changes to the order details you can let our team know. If you want to make changes after you have already received the confirmation call.
Give us a call on our Customer Service support number.
Give us a call
Your order should be delivered within 2-4 days of confirmation within the Alexandria and Cairo area and 5-7 days for the rest of Egypt
If the phone you purchased is faulty or defective in any way, you can return it to us within 30 days of receiving it. Refer to our terms and conditions to learn more about our Faulty Return policy.
Applying to claim your warranty is very simple, go to the contact form, fill out your information and let us know what the issue is and our technical support team will contact you within the next 24 hours.
SELLING
- How does iCan Trade in work?
- How do I get paid after I agree to sell my phone?
- Does iCan Trade-IN purchase any phones?
- Zone Coverage
- How can I determine the features of a device that I am selling?
- How do I factory reset my device and prepare it for sale?
iCan is made to be easy to use and very accessible. If you want to sell your phone, just follow the questions in the Trade-IN page to give us an idea of the state of your phone and we’ll give you an estimate of its selling price. After that, our team will contact you to iron out the details, and schedule an appointment to pick up the phone. Our technician will be come to you at the scheduled time, they will thoroughly check the condition and make sure it matches what you described and give you your final quote. You will get your money instant.
After your phone gets checked by our technician and you agree to the quote, your money is transferred to you through bank transfer or cash.
There are phones that iCan Trade-IN does not accept. If the phone was lost, stolen, water damaged or has any motherboard issues, iCan Trade-IN does not buy it.
You can sell your phone to iCan Trade-IN if you are available in Alexandria.
If you’re selling an Apple Device, You can check your phones feature and details if you type up the model number on the back.
You don’t need to worry about wiping your phone and deleting your data, just backup your stuff on your computer and our technician will help you wipe your data and reset the phone to factory settings when he is picking it up.